Before replacing an appliance, it’s worth a service call to find out exactly what’s wrong. Many times people will buy a new washer, dryer, or dishwasher, without even checking out what it would take to fix the one they have. They assume it’s going to cost too much when sometimes it’s a quick, minor, inexpensive repair. Unfortunately, there are many companies out there that only care about how much money they can get you to spend, no matter how small your repair might be. So how do you find an honest company? Here’s some guidelines to follow that will help you find the right repairman for the job.
Try to get a referral from a friend or co-worker
The very best way to find a good company is by “Referral” Whirlpool Appliance Repair Los Angeles. When someone you know recommends an appliance repair service they were completely happy with, your search could be over. Ask them about the service, the cost, their professionalism and if they truly believe this was an honest business. Just be sure you trust this person’s opinion.
Check for license and insurance
The company should have a state license and liability insurance. It should say “Licensed & Insured” in their phone book ad and also on their website. Check to make sure their license & insurance is current.
Check how long the company has been in business
See how long they have been in business at the same location and under the same name. A company with a long local history is a better bet than a recent startup with no history in the area. Beware of businesses that advertise with local phone numbers but are actually based in a city that is not local at all.
Beware of companies who spend a lot of money on advertising
A company that takes out full-page ads in the phone books and have expensive websites on the internet are paying out a lot of money in advertising costs. How do you suppose they get the money to pay for all that? Usually in higher fees they charge the customer. Check out the businesses with smaller phone book ads and the ones who build their own websites. They save money on their overhead costs which means they can charge their customers less than their competitors.
Look for customer reviews
Make sure the companies you’re checking out are listed in the major business internet directories. (yellowpages.com, superpages.com, Google places, Yahoo! local, yellowbook.com, etc…) These directories allow customers to write a review about their experience with any business listed. You can learn a lot about a company from these reviews.
Big company vs small family owned business
Weigh the benefits of the personal attention you will receive from a small family owned business vs the unknown technician a larger company will send. A local person has a reputation to uphold. A representative of a large national chain however, may or may not be concerned about giving you the best deals or service. A good rule of thumb when comparing service companies is: “The bigger the business usually means The bigger the price”.
Ask to speak to the technician they are sending
It’s perfectly OK to ask the name of the technician that will be servicing your appliance and to ask to speak to him/her. You should ask them how long they’ve been repairing appliances and if they will talk to you about your problem over the phone. If they are honest, they will discuss your problem with you. If you explain the symptoms you are experiencing, they should be able to give you some possibilities of what type of repairs you may need. If they won’t talk to you about it, that’s a red flag and you should move on.
Ask a specific question
For example, “Hello, I have a 1998 Kenmore top-load washing machine. It will not agitate or spin but it still drains. If all I needed was a motor coupling, (part #285753A), how much would that repair cost me? I understand that you may find other things wrong and that the estimate you give me over the phone could change, but all I’m asking is how much would it cost me if all you had to do was replace the motor coupling”? If they won’t answer the question, that’s a red flag and you should move on.